There is a huge focus on construction in the WASH sector. Each country wants to meet the Millenium Development Goals (MDGs) and a tremendous increase in toilets is needed. But, construction is not the same as safe use by all family members forever. The Sustainable Sanitation and Hygiene for All (SSH4A) programme has applied a framework for performance monitoring in in 5 countries. This framework collects data on qualitative issues like the use of sanitation facilities by all family members, involvement in decisionmaking etc, and quantitative issues like how many toilets, handwashing facilities etc.
In densely populated or informal settlements, toilets for each household are often not an option. Where they exist, public toilets are often in a horrible state. Successful monitoring and management of community toilets is an area where much can be learned.
Joyti Sharma of and NGO called Force India presented an approach which has been applied succesfully in in 75 slums in Delhi. Community monitoring teams of young women monitor performance of the toilet complexes on service indicators specified in their contract with the municipality. Impacts have been:
The paper titled “Improvement in community toilet complex services through community monitoring" can be downloaded here: http://www.irc.nl/page/68112
In densely populated or informal settlements, toilets for each household are often not an option. Where they exist, public toilets are often in a horrible state. Successful monitoring and management of community toilets is an area where much can be learned.
Communitee monitoring team, Delhi
- Infrastructure improved drastically
- Community knows what to expect and what not
- Appreciative mode of operation by the monitoring teams helps improve the situation
- Proven scalability and improved sustainability
- Community knows what to expect and what not
- Appreciative mode of operation by the monitoring teams helps improve the situation
- Proven scalability and improved sustainability
The paper titled “Improvement in community toilet complex services through community monitoring" can be downloaded here: http://www.irc.nl/page/68112
Service improvement can lead to higher revenues for the operators as well as more satisfied users. In Katmandu, Basnet Manish and Bajimaya Shreya did a survey of
public toilets, focusing on the ‘City Service Center (CSC)’ model and mobile toilets operating under a Public Private Partnership (PPP). They conclude
that cleaner, more convenient and profitable facilities come from Build,
Operate, Own and Transfer (BOOT) mechanisms under a public-private agreements.
Successful
toilet complexes have other services/shops in the same complex, as well as a
good location for the complex. The private operators are motivated to provide a good service and make a profit too. The paper titled “Study of different modalities of public toilets in Kathmandu Metropolitan City" can be downloaded here:http://www.irc.nl/page/68110
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